Desktop Support Associate

Desktop Support Associate: 

• Technical Support:

  • Provide first-level support for desktop systems, including laptops, PCs, and peripherals (printers, scanners, etc.).

  • Troubleshoot hardware, software, and network issues for users in person, over the phone, or remotely.

  • Assist with software installation, configuration, and updates.

  • Resolve operating system issues (Windows, macOS, Linux) and ensure proper functionality.

• System Setup & Maintenance:

  • Set up and configure new desktops, laptops, and mobile devices for employees.

  • Install and configure necessary software applications and ensure they are functioning correctly.

  • Maintain hardware components, replace faulty parts, and manage warranty repairs or replacements.

• Network and Connectivity Support:

  • Assist with network troubleshooting, including Wi-Fi, LAN, and VPN configurations.

  • Ensure that all desktops and laptops are properly connected to the network and can access network resources like file servers, printers, and the internet.

  • Troubleshoot email configuration, internet connectivity, and remote access issues.

• User Assistance & Training:

  • Provide training and guidance to users on basic IT functions, best practices, and use of specific tools/software.

  • Respond to user inquiries, track issues, and follow up on support tickets until resolution.

• Documentation:

  • Maintain records of all support requests, resolutions, and equipment inventories.

  • Document system configurations, troubleshooting procedures, and installation guides.

• Security Management:

  • Ensure that all systems have up-to-date antivirus software and security patches.

  • Assist with user access controls, including setting up user accounts, passwords, and permissions.

  • Follow organizational IT security protocols to protect sensitive data and prevent unauthorized access.

• Collaboration:

  • Work closely with the IT team to escalate complex issues that require specialized technical expertise.

  • Coordinate with vendors for equipment repairs or software troubleshooting when needed.

• Required Skills:

• Technical Proficiency:

  • Strong knowledge of operating systems, especially Windows and macOS (Linux is a plus).

  • Familiarity with desktop hardware components, peripherals, and printers.

  • Experience in troubleshooting and supporting Microsoft Office, email clients, and other standard enterprise applications.

• Networking:

  • Basic knowledge of network configurations, including TCP/IP, DNS, Wi-Fi, and VPN.

  • Ability to troubleshoot internet connectivity issues and configure network devices.

• Communication:

  • Excellent verbal and written communication skills to explain technical issues in non-technical terms.

  • Good customer service and interpersonal skills for assisting end-users.

• Problem Solving:

  • Ability to diagnose and resolve hardware and software issues efficiently.

  • Logical thinking and attention to detail in troubleshooting and fixing problems.

Email us your resume at : hr@hicomindia.com